Archive for July, 2015

Car makers are some of the most productive employees in Britain

Thursday, July 23rd, 2015

A new car rolls off Britain’s production lines every 20 seconds, with car workers each adding £100,000 in value per year

Sourced through Scoop.it from: www.telegraph.co.uk

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Billions wiped off Apple shares amid fears its popularity has peaked

Wednesday, July 22nd, 2015

Apple sold 47.5m iPhones in the third quarter, up 35pc on the same period last year but short of analysts’ expectations of 48.8m

Sourced through Scoop.it from: www.telegraph.co.uk

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Microsoft launches DIY Pulse for Market Research | News | Research

Tuesday, July 21st, 2015

Bing Pulse for Market Research is a real-time solution for live content rating, surveys and response groups.

Sourced through Scoop.it from: www.research-live.com

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7 Things Leaders Do to Help People Change

Tuesday, July 21st, 2015

A study of 2,852 direct reports of 559 leaders found that some behaviors were more helpful in changing others.

Sourced through Scoop.it from: hbr.org

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Facebook is now bigger than General Electric

Tuesday, July 21st, 2015

All thanks to the Men of Menlo Park.

Sourced through Scoop.it from: qz.com

As the article says: "Facebook packs nowhere near the economic punch of GE. GE racked up $149 billion in sales last year and employed more than 300,000 people. Facebook reported $12.5 billion in sales and employed roughly 9,200."

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Starbucks to launch mobile ordering as part of £30m technology drive

Monday, July 20th, 2015

Starbucks is launching a coffee “click and collect” service, introducing powermats across all of its UK stores and promising the fastest wifi speeds on the high street to lure customers back after its tax controversies

Sourced through Scoop.it from: www.telegraph.co.uk

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Automatic for the people | Comment | Research

Wednesday, July 15th, 2015

Automation is core to a successful business, and to the market research industry in particular, says Toluna’s Frédéric-Charles Petit.

Sourced through Scoop.it from: www.research-live.com

Automation is very important for the research industry but we need to be careful to avoid the very real risks of losing sight of where value is added. Converting data to intelligence to insight is clearly a key area where researchers’ expertise adds significant value. I would question whether questionnaire design is a routine task however. To my mind, this remains a key area where research skills add value to the process and enable maximum insight to be delivered. 

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Britons are happier with their banks than they have been for years

Wednesday, July 15th, 2015

chief executive Jo Causon.

Sourced through Scoop.it from: www.telegraph.co.uk

Online bank First Direct has the best customer service in the UK, customers say, ousting John Lewis from the top spot

"Overall we are seeing the move away from a transactional economy to a relationship economy, where customers expect dialogue, not monologue. The organisations that adjust to this new environment quickest are the ones we see providing the best levels of customer service achieving business success," Chief executive Jo Causon of the Institute of Customer Service said.

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UK boardrooms ‘out of touch with customers’ | News | Research

Thursday, July 2nd, 2015

Most UK CEOs and boards “have no understanding of what customers want, yet ignore experienced frontline employees”, according to a report from the Institute of Customer Service.

Sourced through Scoop.it from: www.research-live.com

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Real Stats on Social Media’s Explosion Since the First Social Media Day by Overdrive Interactive

Wednesday, July 1st, 2015

In the 6 years since Mashable launched the first Social Media Day (#SMDay), the social landscape has evolved and exploded. Our infographic, shown below, looks

Sourced through Scoop.it from: www.ovrdrv.com

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